How can we help?

It can take a minute. Check your spam or junk folder for an email from Jottera. Codes expire after 10 minutes, so if it's been longer, ask for a new one on the sign-in screen.

Make sure you're signed in with the same email on both. The status at the bottom of the app says whether everything is synced. Changes made offline are kept on that device and sync as soon as it's back online.

In the app, open Settings → Plan → Manage billing, and choose Cancel. You keep Jottera Plus until the end of the year you've paid for. If you change your mind within 14 days of being charged, contact us for a full refund.

Nothing is deleted or locked. You just can't add more images, shares or public links until you make room or upgrade. Notes, devices and everything else are unlimited on every plan.

Settings → Your data → Export all downloads every note as Markdown files in a .zip, with their images.

Settings → Danger zone → Delete account. It cancels any subscription and permanently deletes your notes, images and links. Notes and folders you shared pass to someone you gave Can edit & invite access, if there is anyone; the app tells you what will happen before you confirm.